Effective Date: December 20th, 2025
Last Updated: December 30th, 2025
1. Introduction
CLIENTCORE LTD (“we”, “us”, “our”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, disclose, retain, and safeguard your personal data when you interact with our services, websites, platforms, and communications. Our commitment reflects global privacy standards and applicable law.
2. Scope and Data We Collect
We collect personal data that you voluntarily provide when you use our services or contact us, including:
- Identity data (name, job title, company)
- Contact data (email, phone, mailing address)
- Account and transaction data
- Usage, device, and analytics information
- Communication logs (e.g., customer support interactions)
We may also collect automatic data such as IP addresses and cookies to improve user experience and service performance.
3. How We Use Your Personal Data
We process your data for purposes including:
- Providing, maintaining, and improving CLIENTCORE LTD services
- User support and communications
- Marketing and analytics (where your consent is obtained)
- Legal and regulatory compliance
- Fraud prevention and risk management
We only use personal data on lawful grounds such as contract performance, legitimate interests, consent, and legal obligations.
4. Sharing & Transfers
We share data with:
- CLIENTCORE LTD affiliates and service partners
- Third-party service providers under contract
- Legal authorities when required by law
When data is transferred internationally, we ensure it is protected with appropriate safeguards such as contractual clauses and organizational controls.
5. Cookies & Tracking Technologies
Cookies and similar technologies help improve site functionality, analytics, and personalized experiences. You may manage cookie preferences through our website interface or browser settings.
6. Data Security & Retention
We implement administrative, technical, and physical safeguards to protect data from unauthorized access, alteration, loss, or disclosure. Personal data is retained only as long as necessary for operational, legal, or legitimate business needs.
7. Your Rights
Where applicable, you have rights to:
- Access, correct, or delete your data
- Restrict or object to processing
- Withdraw consent, if granted
- Data portability
To exercise these rights, or for questions regarding your data, contact our DPO at alex.kitenge@clientcore.co.za
8. Children’s Data
We do not knowingly collect personal data of children under 18 without parental consent.
9. Changes to Policy
We may update this policy to reflect changes in our practices or legal requirements. The updated date will be revised accordingly.
